Stakeholder Communication Management and Response Methods

At the beginning of the preparation of this report, the sustainability project team will take stock of the stakeholders corresponding to the business of each department, and preliminarily screen out eight types of stakeholders: customers/customers, employees/directors, shareholders, suppliers, academic institutions (cooperative schools), government agencies and neighboring communities, and in accordance with the AA1000 SES Stakeholder Consultation Principle (AA1000). Stakeholder Engagement Standard) identifies stakeholders (Dependence, Influence, Tension, Responsibility, and Multiple Perspectives) to identify five main stakeholder groups: customers/customers, employees, company executives, shareholders, and suppliers. Then, the sustainability project team analyzes and understands the issues that stakeholders are concerned about, and establishes a list of topics with reference to the characteristics of the industry.
King House will continue to observe the changing trend of ESG sustainability issues and track the achievements of promoting ESG sustainability goals, and collect and respond to feedback and suggestions from stakeholders through multiple communication channels. At the same time, through the stakeholder communication and negotiation mechanism, we regularly or irregularly use different platforms to interact with stakeholders to carry out implementation and implementation investigations on environmental, social (including human rights) and corporate governance issues, hoping to identify, prevent, mitigate and explain the procedures for responding to the actual or potential negative impacts and positive impacts of each issue.
Frequency and channels of communication on issues of concern to stakeholders:

interested

parties

Important issues

of concern

Communication channels and response methods

Implement performance

Government Agencies

Integrity Management

Labour Relations

Occupational Safety and Health

  • Official Documents
  • Provide relevant information as required by the competent authority
  • Participate in regulatory publicity meetings or symposiums held by the competent authorities from time to time
  • Cooperate with the supervision and inspection of the competent authorities
  • Immediately respond to inquiries from competent authorities
  • Actively participate in regulatory promotion meetings or symposiums held by the competent authorities
  • Cooperate with the competent authorities to complete the review and revision of various rules and regulations according to the progress

Shareholders and Investors

Business Performance

Compliance

  • Regularly announce financial reports and operating information
  • Immediate important news announcement
  • Set up spokesperson and proxy spokesperson
  • Hold regular shareholders' meetings every year
  • Company website and public information observatory
  • The shareholders' meeting in May 2023 will report operating results to shareholders.
  • 2023 quarterly financial reports are announced as scheduled
  • Provide real-time and accurate information according to major information processing procedures
  • Set up a contact window to establish a good communication channel with shareholders

Staff

Labor-Employer Relationship

Occupational Safety and Health

Education Training

Employee Benefits

Employee Compensation and Benefits

  • Provide free employee health examination and consultation every year
  • Promote education and training, both internal and external
  • Quarterly Welfare Committee Communication
  • Performance Appraisal
  • Human Rights Policy and Management
  • The company's internal website publishes various event information
  • Factory nurses and doctor consultations to monitor the health of employees at all times
  • 2023 years of talent cultivation, 144.5 hours of internal training and 172.5 hours of external training
  • 2023 years of employee travel, football games, three-day bonuses, gifts, dinners and other benefits
  • Set up a sexual harassment hotline (06-3840077#3307) ;email (adm02@amigo.com.tw)
  • Gender equality and workforce diversity, creating a fair employment environment regardless of gender, nationality, age, ability structure, etc.

Client

Product Quality

After-Sales Service

Customer Privacy

Compliance

Innovating

  • Cooperate with customer product, environmental and other requirements and inspections
  • Provide overall solutions from design to output to improve customer satisfaction
  • Build long-term and close relationships with customers
  • Irregular visits
  • Phone, email, video conferencing
  • Delivery on time according to customer needs
  • Hold meetings with customers from time to time to understand development needs and discuss R&D issues.
  • 2023 years of production schedule according to customer needs, delivery on schedule.
  • 2023 years of cooperation with customers in product certification, entrusting the Taiwan Commodity Testing and Verification Center to conduct factory audits

Supplier

Business Performance

Product Quality

Supplier Evaluation

Product Regulatory Compliance

  • Phone, email, video conferencing
  • Cooperate with the schedule to arrange the purchase schedule
  • Annual supplier evaluation
  • Communicate closely with suppliers to ensure that suppliers deliver goods as scheduled without affecting production progress
  • Confirm stable supply quality to meet customer expectations
  • Perform supplier assessments

Stakeholder Contact Window

Government Agencies

Financial Dept.︱Chief Financial Officer
Tel:(06) 2539588
E-mail:admin@tsgkh.com.tw

Shareholders and Investors

Spokesperson︱General Manager
Representative Spokesperson︱Chief Financial Officer
Tel:(06) 2539588
E-mail:kinghouse.ir@tsgkh.com.tw

Staff

Management Dept.︱Human Resources Unit
Tel:06-2539588
E-mail:admin@tsgkh.com.tw

Client

Sales Dept.︱Business Manager
Tel:06-2539588
E-mail:admin@tsgkh.com.tw

Supplier

Purchasing Dept.︱Procurement Manager
Tel:06-2539588
E-mail:admin@tsgkh.com.tw

Government Agencies

Accounting Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3801
E-mail:fen@amigo.com.tw

Shareholders and Investors

Spokesperson︱General Manager Huang
Acting Spokesperson︱Ms. Lin from the Finance and Accounting Dept.
Tel:(06) 384-0077
         Extension 3700、3801
E-mail:rita.huang@amigo.com.tw

Staff

Management Dept.︱Human Resources Unit
Tel:(06) 384-0077
         Extension 3307
E-mail:adm02@amigo.com.tw

Client

Sales Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3306
E-mail:elise.lin@amigo.com.tw

Supplier

Purchasing Dept.︱Ms. Lai
Tel:(06) 384-0077
         Extension 3319
E-mail:vanessa.lai@amigo.com.tw